Effective Date: 10/10/2024
At MetaX Commerce, we are committed to providing our customers with a seamless and efficient shipping and delivery experience. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment of products purchased from https://metaxcommerce.com/. Please read this policy carefully to understand our shipping procedures and practices.
1. Order Processing Time
- Order Confirmation: Once you place an order on our Site, you will receive an order confirmation email within 24 hours confirming that we have received your order.
- Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be longer. You will be notified if there are any delays with your order.
2. Shipping Methods and Delivery Timeframes
We offer a variety of shipping options to meet your needs. Delivery times may vary based on the shipping method selected and your location.
- Standard Shipping:
- Delivery Time: 5-7 business days
- Description: Cost-effective shipping option for non-urgent orders.
- Express Shipping:
- Delivery Time: 2-3 business days
- Description: Faster delivery for customers who need their orders quickly.
- Same-Day Delivery:
- Delivery Time: Within the same business day
- Description: Available for orders placed before 12 PM in select locations.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary based on factors beyond our control.
3. Shipping Rates
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method chosen. You can view the shipping costs during the checkout process before finalizing your purchase.
- Standard Shipping: ₹200 flat rate
- Express Shipping: ₹500 flat rate
- Same-Day Delivery: ₹800 flat rate
Free shipping is available for orders over ₹5,000.
4. Shipping Locations
We currently ship to addresses within India. At this time, we do not offer international shipping. If you are located outside of India, please contact us to discuss possible shipping options.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your delivery through our courier partner’s website.
6. Shipping Restrictions
- P.O. Boxes and APO/FPO Addresses: Currently, we do not ship to P.O. Boxes or military addresses (APO/FPO).
- Hazardous Materials: We do not ship items that are considered hazardous or restricted by law.
- Age-Restricted Items: Products that require age verification will only be shipped to addresses where age verification is possible.
7. Damaged or Lost Shipments
- Damaged Items: If your order arrives damaged, please contact us immediately at contact@metaxcommerce.com with your order number and photos of the damaged items. We will arrange for a replacement or issue a refund as necessary.
- Lost Shipments: If your shipment is lost in transit, please contact us, and we will work with our courier partners to locate your order or provide a replacement or refund.
8. Undeliverable Packages
If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will notify you via email. You may need to provide a corrected shipping address. Additional shipping charges may apply for re-delivery.
9. International Shipping
As mentioned earlier, we currently do not offer international shipping. We are continually exploring options to expand our shipping capabilities, so please check back for updates.
10. Changes to This Shipping and Delivery Policy
MetaX Commerce reserves the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting the revised policy on our Site. Your continued use of the Site after any modifications constitutes acceptance of the updated Shipping and Delivery Policy.
11. Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact us:
- Email: contact@metaxcommerce.com
- Address: No-13, Lakshmi Nagar Kannapalayam, Poonamallee, Poonamallee, Tamil Nadu, India – 600071