A: At MetaX Commerce, we strive to ensure timely and reliable deliveries for all our customers. However, please note that deliveries are not made on public holidays. Our courier partners observe these holidays, which may impact the delivery schedule of your orders.

How Public Holidays Affect Your Order:

1. Order Processing:

   • Placement on Holidays: If you place an order on a public holiday, processing will commence on the next business day following the holiday.
   • Processing Time: Standard processing times apply, but orders placed on holidays may experience a slight delay corresponding to the holiday closure.

2. Delivery Schedule:

   • No Deliveries on Holidays: Deliveries will resume on the next business day after the public holiday.
   • Potential Delays: During peak seasons or multiple consecutive holidays, there may be additional delays. We recommend placing orders well in advance to accommodate these possibilities.

3. Shipping Confirmation:

   • Notification: You will receive a shipping confirmation email with a tracking number once your order has been dispatched, excluding public holidays.
   • Tracking Orders: Use the provided tracking number to monitor your order's status on our courier partner’s website.

List of Public Holidays Observed:

MetaX Commerce adheres to the official public holidays observed in India. Some of these include:

• National Holidays:

  • Republic Day (January 26)
  • Independence Day (August 15)
  • Gandhi Jayanti (October 2)

• Festival Holidays:

  • Diwali
  • Holi
  • Christmas
  • Eid-ul-Fitr
  • Eid-ul-Adha

Please note that the exact dates of festival holidays may vary each year based on the lunar calendar and regional observances.

Planning Your Orders:

• Advance Orders: To ensure timely delivery, especially around major holidays, we recommend placing your orders in advance.
• Peak Seasons: During high-demand periods such as festive seasons or sales events, processing and delivery times may be longer. We appreciate your patience and understanding.

A: Yes, MetaX Commerce strives to deliver to a wide range of postcodes across India to ensure that our products reach as many customers as possible. To determine if we deliver to your specific postcode, please follow these steps:

1. Check During Checkout

• Enter Your Postcode: When placing an order on our website, enter your postcode in the shipping address section during checkout.
• Automatic Verification: Our system will automatically verify if delivery is available to your area based on our courier partners' coverage.
• Shipping Options: If your postcode is within our delivery network, you will be able to select your preferred shipping method and proceed with your order. If delivery is not available to your postcode, you will receive a notification during the checkout process.

2. Contact Our Customer Support

If you're unsure or encounter any issues while checking your postcode, feel free to reach out to our dedicated customer support team for assistance:

• Email: contact@metaxcommerce.com
• Phone: [Your Customer Support Number]
• Address: No-13, Lakshmi Nagar Kannapalayam, Poonamallee, Poonamallee, Tamil Nadu, India - 600071

Provide the following information in your inquiry:

• Your full shipping address, including postcode
• Any special delivery instructions or requirements

Our team will promptly verify the delivery availability to your postcode and assist you with your order.

3. Areas We Serve

• Urban and Suburban Regions: We cover major cities and towns across India, ensuring timely and reliable deliveries to these locations.
• Rural and Remote Areas: While we aim to reach as many locations as possible, some very remote or rural areas may have limited delivery options. Please contact us to confirm delivery availability to your specific postcode.

4. Shipping Partners

We collaborate with reputable courier services that have extensive coverage throughout India. This partnership allows us to offer various shipping options, including standard and express delivery, to meet your needs.

5. Alternative Solutions

If your postcode is currently outside our delivery areas, consider the following options:

• Use a Nearby Address: If possible, have your order delivered to a nearby area where we offer delivery services.
• Future Deliveries: We are continuously expanding our delivery network. Stay tuned for updates and announcements regarding new delivery areas.

6. Planning Your Orders

• Advance Orders: To ensure timely delivery, especially to areas with limited coverage, we recommend placing your orders in advance.
• Peak Seasons: During high-demand periods such as festive seasons or sales events, processing and delivery times may be longer. We appreciate your patience and understanding.

Need Assistance?

If you have any questions or concerns about delivery to your postcode, our customer support team is here to help. Reach out to us via email or phone, and we'll ensure that your shopping experience with MetaX Commerce is smooth and satisfactory.

A: At MetaX Commerce, we strive to offer flexible and efficient delivery options to meet the diverse needs of our customers. While next-day delivery is not available for all orders, we do provide expedited shipping methods that can significantly reduce your delivery time. Here's what you need to know:

1. Expedited Shipping Options

• Express Shipping (2-3 Business Days):

  • Availability: Available for most orders across India.
  • Description: Choose Express Shipping during checkout to have your order delivered within 2-3 business days.
  • Cost: ₹500 flat rate.

• Same-Day Delivery:

  • Availability: Offered in select locations for orders placed before 12 PM.
  • Description: If you need your items urgently, select Same-Day Delivery at checkout to receive your order on the same business day.
  • Cost: ₹800 flat rate.

2. Next-Day Delivery Availability

• Selective Regions: While next-day delivery is not universally available for all orders, it is offered in specific metropolitan areas and select regions where our courier partners have robust coverage.

• Eligibility Criteria:

  • Order Placement Time: Orders must be placed before 12 PM to qualify for next-day delivery.
  • Product Availability: Not all products are eligible for next-day delivery. Items must be in stock and ready for immediate dispatch.
  • Delivery Address: Must be within the areas covered by our express delivery partners.

3. How to Check Next-Day Delivery Availability

• During Checkout:

  • Enter Your Shipping Address: As you proceed to checkout, enter your postcode to see if next-day delivery is available for your location.
  • Shipping Options: If next-day delivery is available, it will appear as an option alongside other shipping methods. Select it to proceed with expedited delivery.

• Order Confirmation:

  • After placing your order, you will receive a confirmation email detailing the selected shipping method and estimated delivery date.

4. Additional Considerations

• Peak Seasons and Holidays:

  • During high-demand periods such as festivals, sales events, or public holidays, the availability of next-day delivery may be limited. We recommend placing orders well in advance during these times to ensure timely delivery.

• Order Size and Weight:

  • Extremely large or heavy orders may not qualify for next-day delivery due to logistical constraints. In such cases, our support team will inform you of alternative shipping options.

5. Need Assistance?

If you’re unsure whether next-day delivery is available for your order or have any specific delivery requirements, our customer support team is here to help:

• Email: contact@metaxcommerce.com
• Phone: [Your Customer Support Number]
• Address: No-13, Lakshmi Nagar Kannapalayam, Poonamallee, Poonamallee, Tamil Nadu, India - 600071

Please provide the following information when contacting us:

• Order Number
• Shipping Address (including postcode)
• Preferred Delivery Date and Time (if applicable)
• Any Special Instructions

Our team will promptly verify the availability of next-day delivery for your order and assist you in selecting the best possible shipping option to meet your needs.

6. Planning Your Orders

• Advance Planning: To take advantage of next-day delivery, plan your purchases ahead of time, especially during busy periods.
• Order Placement Timing: Ensure that you place your orders before the cutoff time (typically 12 PM) to qualify for expedited shipping.

7. Commitment to Customer Satisfaction

At MetaX Commerce, your satisfaction is our top priority. We are continuously working to expand our delivery network and enhance our shipping options to better serve you. Thank you for choosing MetaX Commerce for your shopping needs—we look forward to delivering your orders swiftly and reliably.

A: At MetaX Commerce, we aim to make your delivery experience as convenient and seamless as possible. Whether you need to be present to sign for your delivery depends on the shipping method chosen and the policies of our courier partners. Here’s everything you need to know:

1. Signature Requirements

• Standard Deliveries:

  • No Signature Required: Most of our standard shipping options do not require a signature upon delivery. Your package will be left at your doorstep, garage, or another safe location specified in your shipping address.
  • Notification: You will receive a delivery notification email once your order has been dispatched and another once it has been delivered.

• Express and Same-Day Deliveries:

  • Signature May Be Required: For expedited shipping methods such as Express Shipping (2-3 business days) and Same-Day Delivery, a signature may be required to ensure secure and timely receipt of your order.
  • Recipient Availability: If a signature is required, our courier partner will attempt to deliver your package during a window when someone is likely to be available. However, it is not mandatory for you to be present.

2. What Happens If You’re Not Available?

• Leave with a Neighbor or Safe Place:

  • Alternative Options: If you’re not available to sign for your delivery, you can instruct the courier to leave your package with a trusted neighbor or in a secure location at your address.
  • Courier Instructions: Some courier services allow you to provide specific delivery instructions, such as leaving the package behind a planter or with a doorman.

• Rescheduling Delivery:

  • Missed Delivery Attempts: If a signature is required and no one is available to sign, the courier may leave a delivery attempt notice. You can then reschedule the delivery at a time that is more convenient for you.
  • Contacting Courier: You can contact the courier directly using the tracking information provided in your shipping confirmation email to arrange a new delivery time.

3. Secure Delivery Options

• Package Lockers:

  • Availability: In select areas, we offer the option to have your package delivered to a secure locker. You can retrieve your package at your convenience using a unique access code.
  • How to Use: During checkout, choose the locker delivery option if available and select a nearby locker location.

• In-Store Pickup:

  • Alternative Pickup: If available, you can opt to pick up your order from one of our partner stores or pickup points. This ensures that you receive your package without the need for a signature.
  • Pickup Instructions: Instructions for in-store pickup will be provided in your order confirmation email.

4. Ensuring a Successful Delivery

• Accurate Shipping Information:

  • Verify Address: To minimize delivery issues, please ensure that your shipping address is accurate and complete, including any apartment or suite numbers.
  • Contact Information: Providing a valid phone number can help the courier contact you in case there are any issues with the delivery.

• Tracking Your Order:

  • Real-Time Updates: Use the tracking number provided in your shipping confirmation email to monitor the status of your delivery in real-time.
  • Delivery Notifications: Stay informed about your order’s progress and receive notifications about delivery attempts or successful deliveries.

5. Need Assistance?

If you have specific delivery requirements or encounter any issues with receiving your order, our customer support team is here to help:

• Email: contact@metaxcommerce.com
• Phone: [Your Customer Support Number]
• Address: No-13, Lakshmi Nagar Kannapalayam, Poonamallee, Poonamallee, Tamil Nadu, India - 600071

Provide the following information when contacting us:

• Order Number
• Delivery Address
• Preferred Delivery Instructions
• Any Special Requirements

Our team will work closely with our courier partners to accommodate your needs and ensure that your order is delivered safely and conveniently.

6. Additional Tips for a Smooth Delivery Experience

• Be Available: If possible, try to be available during the estimated delivery window to receive your package personally.
• Secure Delivery Location: Choose a safe and secure location for package delivery to prevent theft or damage.
• Communicate with Household Members: Inform family members or roommates about your expected delivery to ensure someone is available to receive the package if needed.