Refund and Returns Policy

Effective Date: 10/10/2024

At MetaX Commerce, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility for Returns

  • Time Frame: You have 10 calendar days from the date you received your item to request a return.
  • Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain types of items are exempt from being returned, including perishable goods, custom products, and personal care items.

How to Initiate a Return

  1. Contact Us: Please email us at contact@metaxcommerce.com with your order number and a description of the item you wish to return.
  2. Approval: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  3. Packaging: Securely package the item in its original packaging, including all accessories, manuals, and documentation.
  4. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

2. Refunds

Eligibility for Refunds

  • Approved Returns: Refunds will be processed for items that meet the return eligibility criteria outlined above.
  • Condition of Items: Items must be returned in their original condition without any damage or signs of use.

Refund Process

  1. Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
  2. Approval: If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
  3. Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  4. Non-Refundable Items: Shipping costs and any additional charges are non-refundable.

3. Exchanges

If you need to exchange an item for the same item, please follow the return process outlined above and place a new order for the desired item.

4. Late or Missing Refunds

If you haven’t received a refund yet, please:

  1. Check Your Bank Account: Refunds may take some time to process after approval.
  2. Contact Your Credit Card Company: There may be a delay in processing your refund.
  3. Reach Out to Us: If you’ve done all of the above and still have not received your refund, please contact us at contact@metaxcommerce.com.

5. Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping Refunds: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact Us Immediately: Email us at contact@metaxcommerce.com within 7 days of receiving the item.
  2. Provide Evidence: Include photos or a detailed description of the damage or defect.
  3. Resolution: We will arrange for a replacement or issue a full refund, including any shipping costs incurred.

7. How to Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Email: contact@metaxcommerce.com
  • Address: No-13, Lakshmi Nagar Kannapalayam, Poonamallee, Poonamallee, Tamil Nadu, India – 600071

8. Changes to This Policy

MetaX Commerce reserves the right to update this Refund and Returns Policy at any time. We encourage you to frequently check this page for any changes. Your continued use of the Site after any modifications will constitute acknowledgment of the modified policy.